Digiturk Play accepts a wide variety of payment methods to make subscribing easy from anywhere in the world:
All payments are secured with SSL encryption and 3D Secure authentication. Turkish bank cards are also accepted. Pricing is in Euros for European countries and in Dollars for USA, Canada, and Australia.
Before your subscription expires, you will be contacted by email and phone as a reminder. If you wish to renew yourself, you can do so in just a few steps at digiturkplay.net, or get assistance via our WhatsApp support line.
After renewal, your streaming continues without any interruption — you won't lose your viewing history or saved preferences. Your subscription is tied to your user account, so switching devices or moving countries does not affect the renewal process.
Digiturk Play subscriptions are prepaid — when the period ends, the package expires automatically. If you do not wish to continue, no action is required; your subscription will not be automatically renewed without your knowledge.
If you want to cancel before the period ends, you can contact customer services. For packages purchased through digiturkplay.net, use the WhatsApp support line; for packages purchased from other sellers, contact that seller's support channel.
EU residents also have a 14-day right of withdrawal from the date of purchase. During this period, you can cancel and request a full refund.
For any streaming or membership issue, you can reach our 24/7 Turkish-speaking support team. The fastest way is to send a message via the WhatsApp button on our website — we aim to respond as quickly as possible.
You can also contact us by phone via our US and Australia telephone lines. Our team can assist with subscription activation, device setup, streaming problems, payment issues, and any other questions you may have.
European banks sometimes request additional SMS verification for the first international transaction. We recommend having your phone nearby during payment to complete the 3D Secure check promptly.
Most users who initially fail complete the payment successfully after a brief check with their bank. If the issue persists, you can alternatively use a bank transfer or contact our WhatsApp support line for assistance.
If your account did not activate after a successful payment, please contact our support team immediately — we will resolve it within minutes.
Most freezing and buffering issues are caused by the internet connection. Here are the steps to troubleshoot:
If the problem persists after trying all these steps, please contact our WhatsApp support line specifying which content you were watching — our technical team will investigate and resolve the issue.
If live broadcasts are not appearing on your Smart TV, try these steps:
If the problem continues after these steps, please contact our 24/7 WhatsApp support line. Our team can troubleshoot specific TV models and configurations.
This issue typically occurs when the IP address assigned by your internet service provider (ISP) is listed on global blacklists used to block server, hosting, or VPN services.
To resolve this, contact your ISP and request that your IP address be removed from these blacklists. Your provider should be able to separate consumer IP blocks from server, hosting, and VPN service ranges, which will prevent this issue from occurring.
If you need further assistance, our WhatsApp support team is available 24/7 to help troubleshoot connection problems specific to your country and ISP.
If you encounter a C101 or similar error code, or are unable to log in, follow these troubleshooting steps:
If the problem persists, contact our customer service team and quote the specific error code you are seeing — this helps us resolve your issue more quickly.
Due to new licensing agreements with broadcast organisations, the catch-up (Tekrar İzle) rights for certain series on national channels have expired. As we only offer content that is legally licensed, we cannot include these series in the archive.
However, you can still watch the live broadcasts of these series at their scheduled broadcast time. For a full list of what is available in the catch-up section, please check the Digiturk Play app or contact our support team.
Different terms may apply for streaming in commercial venues compared to individual subscriptions. If you are planning to use Digiturk Play in a workplace, café, restaurant, or similar setting, please contact our WhatsApp support line with your requirements.
Our team will work with you to evaluate the most appropriate solution and conditions for your specific use case.
Yes. When paying annually in advance, you typically save between 15% and 25% compared to shorter payment periods. If you plan to use Digiturk Play long-term, annual prepayment is the most cost-effective option.
Occasionally, campaigns offering 12-month instalment payment options are also available. Check the packages page or contact our support team for the latest offers.
When your package is set up, a notification email containing your login credentials is sent to the email address you provided in the registration form.
If you previously had a Digiturk Play account with the same email address, you can log in using that existing email and password. If your email has not arrived, please contact us via the WhatsApp button on our website and we will resend your login details immediately.
You can request a password reset link to your email address using the "Forgot Password" link on the app or website login screen.
If this is your first time registering and you never received your password, simply contact us via the WhatsApp icon on our website with your password reset request. Our support team will create your password and send it to you as quickly as possible.
First, check your entries carefully — particularly the email address and payment card details — and try again. If you continue to receive the same error, note down the warning message on screen and contact our WhatsApp support line. Our team will work through the registration and payment steps with you to complete your subscription without delay.
After your cancellation is approved, the package fee is refunded to the credit card or account used for payment — typically within a few business days. Processing time may vary slightly depending on your bank.
You can check the status of your refund at any time by contacting our support team via WhatsApp or phone.
No. Since Digiturk Play operates entirely over the internet, no physical device or box is shipped to you. There is no delivery to wait for and no hardware to return when you cancel.
After completing payment, you can start watching on your existing devices within minutes. If you have an older IP box (such as Airties or Humax), contact our support team for compatibility guidance.
Payment currency depends on your region of residence:
Bank-based payment methods such as EPS (Austria) and Bancontact (Belgium) are also available in select countries. The pricing page shows the correct currency for your country automatically.
If you encounter an error on the payment form, try the process once more — this often resolves temporary issues. If the error repeats, note down the on-screen warning message and contact our WhatsApp support line.
Our team will work through the payment steps together with you to complete your purchase quickly. We also offer alternative payment methods including bank transfer if card payment continues to cause issues.
Yes. Once your payment is completed, a digital invoice is automatically sent to your registered email address. You can use this document for tax returns, business expense claims, or any other official purposes.
If you haven't received your invoice or need a duplicate, please contact our customer support team and we will resend it promptly.
This Privacy Policy (“Policy”) sets forth the privacy policies that apply to your use of , www.digiturkplay.net or any of our other websites (collectively, the “Site”) and any other services or products and any related software applications (collectively, the “Service”) offered and/or oper...
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