Before your subscription expires, you will be contacted by email and phone as a reminder. If you wish to renew yourself, you can do so in just a few steps at digiturkplay.net, or get assistance via our WhatsApp support line.
After renewal, your streaming continues without any interruption — you won't lose your viewing history or saved preferences. Your subscription is tied to your user account, so switching devices or moving countries does not affect the renewal process.
Digiturk Play subscriptions are prepaid — when the period ends, the package expires automatically. If you do not wish to continue, no action is required; your subscription will not be automatically renewed without your knowledge.
If you want to cancel before the period ends, you can contact customer services. For packages purchased through digiturkplay.net, use the WhatsApp support line; for packages purchased from other sellers, contact that seller's support channel.
EU residents also have a 14-day right of withdrawal from the date of purchase. During this period, you can cancel and request a full refund.
For any streaming or membership issue, you can reach our 24/7 Turkish-speaking support team. The fastest way is to send a message via the WhatsApp button on our website — we aim to respond as quickly as possible.
You can also contact us by phone via our US and Australia telephone lines. Our team can assist with subscription activation, device setup, streaming problems, payment issues, and any other questions you may have.
European banks sometimes request additional SMS verification for the first international transaction. We recommend having your phone nearby during payment to complete the 3D Secure check promptly.
Most users who initially fail complete the payment successfully after a brief check with their bank. If the issue persists, you can alternatively use a bank transfer or contact our WhatsApp support line for assistance.
If your account did not activate after a successful payment, please contact our support team immediately — we will resolve it within minutes.
Most freezing and buffering issues are caused by the internet connection. Here are the steps to troubleshoot:
If the problem persists after trying all these steps, please contact our WhatsApp support line specifying which content you were watching — our technical team will investigate and resolve the issue.
If live broadcasts are not appearing on your Smart TV, try these steps:
If the problem continues after these steps, please contact our 24/7 WhatsApp support line. Our team can troubleshoot specific TV models and configurations.
This issue typically occurs when the IP address assigned by your internet service provider (ISP) is listed on global blacklists used to block server, hosting, or VPN services.
To resolve this, contact your ISP and request that your IP address be removed from these blacklists. Your provider should be able to separate consumer IP blocks from server, hosting, and VPN service ranges, which will prevent this issue from occurring.
If you need further assistance, our WhatsApp support team is available 24/7 to help troubleshoot connection problems specific to your country and ISP.
Due to new licensing agreements with broadcast organisations, the catch-up (Tekrar İzle) rights for certain series on national channels have expired. As we only offer content that is legally licensed, we cannot include these series in the archive.
However, you can still watch the live broadcasts of these series at their scheduled broadcast time. For a full list of what is available in the catch-up section, please check the Digiturk Play app or contact our support team.
Why are Sports Package channels no longer available on the Airties 7120/7200 IP Box?
Members using an Airties box may notice that the Sports Package channels no longer appear in the channel list. This is not a fault or a subscription problem; it is entirely related to the device's technical infrastructure.
What causes this issue?
Airties 7120 / 7200 IP Box models were sold between 2012 and 2015. Since then, Digiturk Play has overhauled its streaming infrastructure and updated the encryption system that protects its content. The hardware in this older box does not support the DRM (Digital Rights Management) encryption protocols and the H.265/HEVC video compression standard that Digiturk uses today.
Can it be fixed with a software update?
No. Because the manufacturer stopped releasing software updates for this model long ago, the issue cannot be resolved through software.
Which channels can I watch now?
As of 01.06.2026, only the Family Package and National Channels remain available on the Airties IP Box. To watch Sports Package channels, you need to switch to a current device (a Digiturk Play compatible app or a next-generation box).
Why are Sports Package channels no longer available on the Humax H3 IP Box?
Members using a Humax H3 box may notice that the Sports Package channels no longer appear in the channel list. This is not a fault or a subscription problem; it is entirely related to the device's technical infrastructure.
What causes this issue?
Humax H3 IP Box models were sold between 2014 and 2016. Since then, Digiturk Play has overhauled its streaming infrastructure and updated the encryption system that protects its content. The hardware in this older box does not support the DRM (Digital Rights Management) encryption protocols and the H.265/HEVC video compression standard that Digiturk uses today.
Can it be fixed with a software update?
No. Because the manufacturer stopped releasing software updates for this model long ago, the issue cannot be resolved through software.
Which channels can I watch now?
As of 01.06.2026, only the Family Package and National Channels remain available on the Humax H3 IP Box. To watch Sports Package channels, you need to switch to a current device (a Digiturk Play compatible app or a next-generation box).
Which devices can Airties or Humax H3 users use to watch beIN Sports channels?
All you need to do is switch to a device that supports the current infrastructure; the Sports Package channels then immediately return to your channel list. Most of our members already have a compatible device at home.
Which Smart TVs are compatible?
App-supported brands such as Samsung, LG and Philips Smart TVs are at the top of the list. The only thing to keep in mind is that the television should be a 2017 model or newer; older televisions cannot run the current app and encryption system.
Which devices can I use besides a Smart TV?
Android-based players all work smoothly, including Android Box devices (such as Nvidia Shield and Formuler), the Amazon Fire TV Stick (we recommend the 4K or 4K Max), Apple TV (4th generation and above) and Xiaomi Box.
What should I do if I need help choosing a device?
If you are not sure which device suits you or if you get stuck during setup, write to us; we will find the most practical solution together.
Yes. When purchasing, you can customise your subscription by choosing the package (Family or Sports), the payment duration (e.g. annual prepayment or shorter periods), and your preferred streaming method.
This allows you to create a combination that best suits your needs and budget. If you are unsure which package is right for you, our WhatsApp support team is happy to guide you through the options.
Different terms may apply for streaming in commercial venues compared to individual subscriptions. If you are planning to use Digiturk Play in a workplace, café, restaurant, or similar setting, please contact our WhatsApp support line with your requirements.
Our team will work with you to evaluate the most appropriate solution and conditions for your specific use case.
Yes. When paying annually in advance, you typically save between 15% and 25% compared to shorter payment periods. If you plan to use Digiturk Play long-term, annual prepayment is the most cost-effective option.
Occasionally, campaigns offering 12-month instalment payment options are also available. Check the packages page or contact our support team for the latest offers.
Regular campaigns are run at the start of football seasons, during derby weeks, and on special occasions. Examples include free trial periods for new members, discounts on second packages, and free usage through friend referrals.
To stay updated on the latest promotions, check the campaigns section on our website or follow our social media channels. You can also ask our WhatsApp support team about current offers.
Installing Digiturk Play is quick and easy:
Installation typically takes 2–3 minutes per device and requires no technical knowledge. If you get stuck at any point, our WhatsApp support team will guide you through the setup step by step.
You can request a password reset link to your email address using the "Forgot Password" link on the app or website login screen.
If this is your first time registering and you never received your password, simply contact us via the WhatsApp icon on our website with your password reset request. Our support team will create your password and send it to you as quickly as possible.
First, check your entries carefully — particularly the email address and payment card details — and try again. If you continue to receive the same error, note down the warning message on screen and contact our WhatsApp support line. Our team will work through the registration and payment steps with you to complete your subscription without delay.
After your cancellation is approved, the package fee is refunded to the credit card or account used for payment — typically within a few business days. Processing time may vary slightly depending on your bank.
You can check the status of your refund at any time by contacting our support team via WhatsApp or phone.
No. Since Digiturk Play operates entirely over the internet, no physical device or box is shipped to you. There is no delivery to wait for and no hardware to return when you cancel.
After completing payment, you can start watching on your existing devices within minutes. If you have an older IP box (such as Airties or Humax), contact our support team for compatibility guidance.
If you encounter an error on the payment form, try the process once more — this often resolves temporary issues. If the error repeats, note down the on-screen warning message and contact our WhatsApp support line.
Our team will work through the payment steps together with you to complete your purchase quickly. We also offer alternative payment methods including bank transfer if card payment continues to cause issues.
Yes. Once your payment is completed, a digital invoice is automatically sent to your registered email address. You can use this document for tax returns, business expense claims, or any other official purposes.
If you haven't received your invoice or need a duplicate, please contact our customer support team and we will resend it promptly.
Yes, it is completely safe. digiturkplay.net is an official authorised reseller of Digiturk Play's international streaming service, operating under New Generation Media LLC.
Authorised resellers offer benefits such as a streamlined registration interface, fast account activation, and 24/7 Turkish-language customer support. All payments are handled securely and you receive official Digiturk Play login credentials immediately after purchase — just as you would through any official channel.
Digiturk Play provides a personalized subscription service that allows our members to access entertainment content ("Digiturkplay.net content") over the Internet on certain Internet-connected TV's, computers and other devices ("Digiturkplay.net ready devices"). The Digiturkplay.net service i...
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moreAt New Generation Media LLC, we set out with a clear purpose: to connect Turks living abroad with Turkey's deep-rooted television culture. As Digiturk's official business partner, our U.S.-based company has made it its mission to help our citizens keep their bond with their homeland alive, wherever ...
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